Terms of Service for Twofold Spirits Limited.

1.1 We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order, you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

1.2 In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement or another arrangement for the completion of your order.

1.3 The placing of an order anywhere on our website will constitute a contract, which is made when we accept your order and process payment.

1.4 We reserve the right not to accept any order.

1.5 All goods are offered subject to availability.

1.6 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK.

2. Delivery

2.1 For orders of all items the delivery window is up to 5 working days, please allow 5 working days from the latest expected date of delivery for your order to arrive before contacting customer service on info@twofold-spirits.com we will do everything we can to meet this timeframe however we accept no liability for goods which fail to arrive within this window due to circumstances which we consider to be beyond our control.

2.2 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may end the contract and receive a refund for any products you have paid for but not received.

2.3 The costs of delivery will be as displayed to you on our website.

2.4 We cannot offer in-person collection.

3. Prices

3.1 All prices listed on this site are inclusive of UK VAT.

3.2 Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur & goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you & ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

3.3 We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. Twofold Spirits Limited reserves the right to change prices at any time.

4. Returns

4.1 Customers have the right to withdraw from a contract entered into with Twofold Spirits within 14 days following the day on which the Goods come into their physical possession without giving any reason. To exercise the right of withdrawal, a customer must give written notice to Twofold Spirits Limited by emailing us at orders@twofold-spirits.com

4.2 To be eligible for a return, your item must be unused and in the same condition that you received it. A return address will be sent in response to the written notice.

4.3 You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

4.4 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within 10 days.

5. Products

5.1 How to tell us about any problems with the product, please quote your order number whenever you contact us. If you have any questions or complaints about the product, please contact us. You can write to us at info@twofold-spirits.com

6. How we may use your personal information

6.1 How we may use your personal information. We will only use your personal information as set out in our privacy policy.

7. Important terms

7.1 This website is operated by Twofold Spirits Limited email info@twofold-spirits.com Registered in England 15454594

7.2 These Terms & Conditions shall be governed by and construed in accordance with the laws of England & any disputes will be decided by the English courts.